Department of Transport and Main Roads (selected services only)

We had a situation where our son was failed on his drivers test when there was an incident with another vehicle during his test. We were able to query the result and asked for a review. The Head Examiner, Geoff, was very pleasant and professional to deal with. After a week, the original decision was revised. Bronwyn at the Carseldine centre did all the final processing and was very helpful. Overall, a tricky situation but resolved in a calm and reasonable manner to everyone's satisfaction. Our son now has his licence and is very happy. As a tip, do your research, prepare your case properly, be patient and be persistent, understand they are people doing their job just like all of us.